Refund and Exchange Policy

Our returns policy offers you the peace of mind you need when shopping online. All purchased items can be returned for a full refund or exchanged within 14 days from the date your invoice was issued, as long as they remain unworn, unwashed, and with all tags and packaging intact. All returned products should be free of stains, odors, animal hair, or any sort of damage.

A refund or exchange won't be processed if any of the previously highlighted cases exist.

• Our customer care team will thoroughly examine the returned item and upon approval, your request will be processed.

• Refunds are made through the same original payment method.

• Customers are fully responsible for the return shipping costs.

To request a refund or exchange please send an email to customercare@sosmall.net